0 Kudos. Web Safe will automatically be turned on for customers joining Virgin Media after 16 May 2018. ; Click the Buy more button. A new secure password will be generated for you. When I go to the settings page and click to turn on, I get the message " Sorry the - 5319009. Although Child web safe settings are turned on , it is not working and adult sites are still accessible even without the incognito mode. Virgin Media also offers an additional security tool called F-If a user visits a blocked site within the United Kingdom, the user will be forwarded to which includes the list of blocked domains and court orders. Sorry that your web safe is not working on a particular site. Virgin Stream hub offering money-back for. To see if the correct DNS is being used by a device go to and confirm the reported AS Name is Virgin Media. How do I do it? - 5157909. You can also easily manage your guest network settings on the Virgin Media Connect app. We'll go over how to set up the filter, what. Up to 3 WiFi Pods if needed. Virgin Fibre Areas only. Virgin Media. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Click here to see the listingsPrivateVPN: Very fast and excellent at unblocking streaming services, including Virgin Media, Amazon Prime Video, and others. If your site is blocked by a majority of ISPs, it may be that there is a. Doesn't work in Igconito, Chrome Browser, Edge or Safari. All Rights ReservedVirgin Media 'Web Safe'. You may also benefit from performing a PIN hole reset on the Hub to see if this gets things working again. Virgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. Thanks - 5400491. Reply. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. UK mobiles) TV: Optional: TV 360 or Stream: Pros Cons; Recently boosted upload speeds: Home phone is expensive without Volt:. Find out more about our fastest, smartest, smallest TV box. Now costing just £27 per month on an 18-month contract, Virgin Media’s M350 broadband-only package is discounted by a whopping 52 percent this Black Friday, down from its normal price of £56 per month. Virgin Media 'Web Safe'. 1 or whatever else you like. To check go to from the device experiencing issues, and confirm AS Name result reports Virgin Media, as highlighted below: If AS Name is not reported as Virgin Media then either DNS has been manually set on device or, if using Hub in modem mode, third-party router. That’s why we offer all our customers award-winning Virgin Media Internet Security powered by F-Secure on unlimited devices. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereHi - has anyone else found that since the My Virgin Media app was updated a few months ago, the new Web Safe settings are really - 5001408My website: scolexrobot. Discover the web for yourself. CyberGhost VPN – Tools optimized to fix Virgin Media VPN issues. See. Web Safe is not automatically turned on for customers joining before this date. Any website unsuitable for children is blocked by default. Up to 3 WiFi Pods if needed. Hi timcollier1965 Thanks for posting and welcome back to the community. £8p/m extra or included with Gig1 or Volt. Regards. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. 5. Set the computer / mobile / etc, to use a Public DNS to bypass Child Safe and Virus safe. If you're still having issues changing your settings, please let us know. Learn how you can change Web Safe settings to turn Child Safe off. For best protection, we recommend using Virgin Media Internet Security and Web Safe. 2. The service is headquartered in Bucharest, Romania, and is subject to its jurisdiction only. Virgin Media Just Gave All Of Their Customers Plausible Deniability 2014; Review: Virgin 1Gbps Fibre. More about Web Safe. virgin. We want you to have a great time online without worrying about viruses, malware, phishing and other nasties. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. Virgin Media; My Virgin Media; Shop;. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. I added it to the 'allowed websites' list, and it's working fine. Parental controls block websites and applications that you think are unsuitable for your child. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. com which is - 5311806. 1. £8p/m extra or included with Gig1 or Volt. The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. Virgin. Try both Mac and Windows. Solved: Hi, I can't seem to turn on Web Safe. Get Internet Security powered by F-Secure on unlimited devices for £30 a year, with your first 3 months free. Finally with regard to the traceroute - It leaves VM's network and stops one hop short of the destination. I just got a URL from the IT team for the VPN. Get NordVPN - the #1 VPN for Virgin Media. These are two settings – Virus Safe and Child Safe. Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. It shows that it is ‘on’ but doesn’t block any websites at all. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Plug in all your devices. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. These tools can be installed across all devices, including mobile phones, computers and consoles. At least 30Mbps download speeds in every room or £100 one-off credit. Get NordVPN - the #1 VPN for Virgin Media. Please enter your email. You are able to customise your settings, for example block access to known fraudulent websites or those that aren’t suitable for children. Options. not very safe!! nobile Posts: 574 Forumite. 0345 6000 789 * from your child’s phone to turn on parental controls. Go to 192. Staying safe online with Virgin Media Web Safe. I had not changed my DNS or anything, but the Kindle Fire bypassed it. No bank or credit card details are required for the trial. Open a Web browser (e. 8 and/or 1. Claims from the VM Mod team that the Child Safe management was fixed have proved disingenuous. You can also stay safe online with the included security tech: Web Safe, F-Secure SAFE and parental controls. Excludes broadband faults and broadband network outages. Hi @nikbower, thanks for your post although I'm sorry to hear you're unable to activate Child Safe. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. Web Safe consists of Virus Safe and Child Safe. See full list on my. The web filters introduced by ISPs use network-level filtering of broadband connections to block access to adult and illegal content. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. We provide a unique service allowing you to choose the level of support you require, with an integrated solution for both connectivity and data security. Anyway, I recently moved house (August) and kept the same package. 99 a month for two years. Is a VPN installed on your Inspiron 5559, and do you have any third-party software like McAfee WebAdvisor or an app provided by your ISP (e. WiFi on the London Underground: Activation required. At the time of writing (June 2023), an entry level M50 broadband deal is £38 per month for 18 months. Does fibre need a new router?. You are able to customise your settings, for example block access to known fraudulent websites or those that aren’t suitable for children. Select the Settings cog in the top right-hand corner. 100. For more tips on how to keep your kids safe online, visit Internet Matters. 1. on 06-03-2023 16:05. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. At Virgin Media, we pride ourselves on our parental controls. Find out more about Web Safe. Account - Mobile. Available with M50 broadband or faster. For a single one, you may be able to get an exemption. Find out more about our fastest, smartest, smallest TV box. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. 67. That can be turned off, or just don't use Virgin Media DNS. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. All devices would need to be re-connected to the WiFi. 100). Tested it out today via a simple Google search. Website being flagged by Virgin Media's "Web Safe" security feature. Get Internet Security powered by F-Secure on unlimited devices for £30 a year, with your first 3 months free. Protect every device connected to your home WiFi – no matter which mobile provider you’re with – with Web Safe, which comes with all of our broadband packages at no extra cost. Further exclusions & legal stuff apply. Options. Malware and porn unfortunately go hand-in-hand. 220. The Web Safe function was working properly for the full year that I was. How to access advanced settings. 8. Found out that if you disable Child Safe in the Virgin media Web Safe settings, media will start playing again. If you want to know more, the updated sections are 6. If you want to block specific websites navigate to Childsafe via your Virgin Media login and you can block categories of websites as well as specify individual ones to block. Help with Volt. Includes a 30-day money-back guarantee so you can try it risk-free. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. Click: Web Safe. Simply sign into your My Virgin Media account, go to My Apps and then Web Safe. All Rights ReservedVirgin Media takes online safety seriously. It keeps asking me to log in and when I do , it just keep repeating to log in and not letting me access the Web safe. Internet Explorer) and enter the address If you have enabled modem mode on your Hub 3. com. We give all our customers a complete, market leading security package called Virgin Media. 1. Web Safe is an optional setting that does DNS based filtering. Users can change their settings at any time in My Virgin Media. ; Under Review your. I'm more than happy to send you a PM to pass security and get this sorted for you - please expect this PM to arrive shortly and respond when you can!Site was glitchy earlier this afternoon but now seems to be work. It is turned on but it is not blocking websites. I added it to the 'allowed websites' list, and it's working fine. Please keep an eye out for a purple envelope at the top right corner of your Forum page. Go to My Apps. Malware can also record or steal information like bank details or account logins. See our Virgin Media Fraud & Security Hub for further information and support on broadband security, fraud prevention and troubleshooting queries. 0. If you changed the computer's network settings to use any Public DNS does that re-gain access. Advanced Virgin TV 360 set-top box with a wide range of blockbuster content, great features and exclusive add-ons. org. I have web safe switched off but still certain sites wont load. It’s easy to customise by clicking on the Categories, Websites or Set timer filters. Make sure to keep having regular conversations about their online lives to stay on top of any issues that come up. Web Safe is not automatically turned on for customers joining before this date. If you want to prevent someone else, or your child from changing your parental control settings, you can create a passcode. 0 that contains your default network information. Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some trouble amending your Web Safe Settings ! You can read more about Parental Controls on our website. Note: the number of licenses you have on your current subscription and the amount you have in your credit are displayed on the left. Web safe provides ultimate protection when using the internet. 0345 6000 789 * from your child’s phone to turn on parental controls. Select Parental Controls in Virgin Media Web Safe. That’s why we offer all our customers award-winning Virgin Media Internet Security powered by F-Secure on unlimited devices. You can also stay safe online with the included security tech: Web Safe, F-Secure SAFE and parental controls. Adjust the settings according to the level of protection you want. I see that you can create a guest network with Virgin Media. WiFi Max. 1. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. OpenDNS provide instructions here :. I operate a private (login required) Wordpress site for a client who recently had an. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. Re: Can’t access web safe in Switched On Families Tuesday can you please tell if my website is block by websafe in Security matters Sunday Child safe mode is not turning on in Security matters 2 weeks agoThen from the device on which you use the VPN try manually setting the DNS to Quad9 or something similar; Web Safe protection will no longer apply to this device. And possibly the best thing about Web Safe is it comes with all our broadband packages, absolutely free. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. Web Safe; Virgin Media Internet Security; Google One; Upgrades & products. You’ll pay nothing for 3 months (with no payment details. To be frank, this is not on Virgin Media to solve this for you. Virgin Media has today become the last of the big broadband ISPs to launch free Parental Controls (Web Safe), which support the Government demanded network-level filtering technology to help censor “potentially age-inappropriate websites“. The advantage of an ISP. If your websafe option is off, then the toggle will be greyed out. ” This is generally a useful feature; however, it can sometimes deem VPNs as unsafe and will block them. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. For some customers the Web Safe adjustments are not functioning. Virgin Media Web Safe is included within your Virgin Media broadband package to help protect any device that is connected to your WiFi. Switched On Families. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. You can actually reach out to Virgin Media and. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. When I try to mess with the settings on My Virgin Media I get a message saying “ Sorry the changes you. To set Virgin Media’s parental controls, go to My Virgin Media and select Sign in in the top corner. Welcome to the community and thanks for taking the time to post your issue on the forums. Remember, when you’re with both Virgin Media and O2, you get supercharged speeds and double mobile data on us*. Parental controls and Safe Web are switched off. And if I type in the url Pornhub. Called "Web Safe" the system currently blocks all access to sites featuring pornography, drug use, hate speech, violence, self-harm and suicide. VM must have some AI that when want web safe off it thinks that was too easy I keep web safe on. Virgin Media Business can support your organisation’s digital transformation journey by helping you move to the cloud securely. The settings are saved and I have rebooted the Virgin Media Hub. Virgin Media accepts no responsibility for personal online activity. 168. We think it’s a great way for you to control what your kids see on the web. * Call costs may vary. Changing network settings to use any Public DNS should re-gain full access for the device. This includes restricting children from accessing inappropriate or adult content. Virgin Media accepts no responsibility for personal online activity. The filters can automatically block pages by IP addresses or by examining keywords. These are two settings – Virus Safe and Child Safe. If you want to know more, the updated sections are 6. Chatter and natter. In response to lotharmat. Either the customer can't move the sliders or they can but without effect. I'm sorry to hear there are some problems with your My Virgin Media and the disabling of Web Safe on your service. ; Click Next. 0. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. No bank or credit card details are required for the trial. BTW is there a reason why you are access the old site page for Web Safe?. Access your bills, diagnose faults and manage your package. It’ll automatically detect and remove viruses, malware, ransomware and spyware. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for. Find out more about our fastest, smartest, smallest TV box. Users can change their settings at any time in My Virgin Media. Service and repairs at no extra cost . Our Virgin TV V6 box, where awesome entertainment comes together. Virus SafeVirgin Plus is Mobile, plus Internet, plus TV, plus so much more. Virgin is still working on a more flexible system. Here’s how to turn on or off parental controls on an iPhone. 0. My question is why are so many Virgin media users seeing these Access Denied issues compared to other service providers? 0 Kudos Reply. My Virgin Media App. Set the vpn to port 80 or 443 - these are the ports that 99% of all traffic goes through so they don't block them. Email address. Paul. Remember that parental control settings are only one part of online safety. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Usually, malware is installed accidentally. Where can I send a false positive to remove my website in the list of blacklisted website. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for. VPN Apps for all devices and unlimited simultaneous connections. 222 and 208. Advanced Virgin TV 360 set-top box with a wide range of blockbuster content, great features and exclusive add-ons. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. In response to newapollo. Virgin Media. Sign in to My Virgin Media a. 9. Networking and WiFi. Account - Cable. com. Modern slavery statement. You are able to customise your settings, for example block access to known fraudulent websites or those that aren’t suitable for children. That’s why we offer all our customers award-winning Virgin Media Internet Security powered by F-Secure on unlimited devices. ISPs with over 400,000 subscribers subject to blocking orders include: BT Group [24] EE. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. on 26-08-2022 16:41. You may want to start by seeing what your site report looks like using a tool like Blocked. Click: Web Safe. 8. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. Select the Settings cog in the top right-hand corner. I'm going to send you a private message so we can look into this for you. QuickStart, set up and connections. Your - 5083340 - 2How to protect your computer | Virgin Media Help. For fraudulent e-mails, forward to phishing@virginmedia. com. Reply. Go to My Account and register for Virgin Media Internet Security to start your three-month trial today. Free Virgin Media Hub 5 Wi-Fi router. Just joined. I have just spent hours online with one of your agents and they couldn't give any more details about it except to say they were sure it would be better in a few hours. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. 1) I thought the results wouldnt show but they did. . To get around this, you need to turn Web Safe off. Vodafone Makes sure your dns settings on your computer are manually set - 8. Bypass Child Safe & Virus Safe. 67. They'll be able to guide you through all the relevant options so you'll be able to find the product that's exactly right for you. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. There are no issues reported in the area. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If it’s not a technical issue you need help with then we’re here to support you on. I tried using the "Blocked Websites" feature to add websites that we always want Child Safe to block access to. Changing network settings to use any Public DNS should re-gain full access for the device. Login in the the Virgin Media online account and try the to enable websafe. Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Further exclusions & legal stuff apply. Login to the Virgin Media online account in a web browser. 8. com. WiFi on the London Underground: Activation required. Web Safe turned off but still blocking websites. That’s why we offer all our customers award-winning Virgin Media Internet Security powered by F-Secure on unlimited devices. Find out more about our fastest, smartest, smallest TV box. See for more details. Thank you for your first post and I'm sorry to hear that you're having some issues with amending your Web Safe settings at the moment! I'll be more than happy to help via Private Message. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Virgin Media is a proud founding member of Internet Matters – a tool designed to help adults keep children (aged 0-14+) safe online. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. Also check the. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Email address. Vonage 2nd line. 8. At the time of writing (June 2023), an entry level M50 broadband deal is £38 per month for 18 months. Still I'm getting "AccessDeniedAccess Denie. 123. not the VM Hub. Re: Web safe on 17-10-2021 16:47 Rather than post the same question across multiple threads (which is against forum rules and can cause confusion), please stick to one thread for one question. To avoid a large number of unused email addresses on our Virgin Media Mail service, we’ve made some updates to our Acceptable Use Policy found here. Excludes broadband faults and broadband network outages. We want you to have a great time online without worrying about viruses, malware, phishing and other nasties. I am also experiencing the same issue. Click on the Overview tab, where you have two options – Virus Safe and Child Safe. on 18-04-2022 18:11. So if I search, as a random example, Pornhub, I get "no search results", just as I should. By comparison, BT’s Fibre Essentials, with the same speeds, is £30. 67. Subscribers complained about the snafu on Twitter, where many people claimed that they could barely access anything over Virgin Media's network. Virgin Media Internet Security is an award-winning antivirus software that offers customers safe browsing without the threat of viruses, malware, phishing and other dangers. Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. . Now costing just £27 per month on an 18-month contract, Virgin Media’s M350 broadband-only package is discounted by a whopping 52 percent this Black Friday, down from its normal price of £56 per month. 8 and/or 1. I have a similar issue. Try computers with Cisco’s OpenDNS using 208. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. Follow these easy steps: 1. What is Virgin Media Web Safe? Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Joining in 372 Views Message 4 of 11. Web Safe is not automatically turned on for customers joining before this date. 220. See our Virgin Media Fraud & Security Hub for further information and support on broadband security, fraud prevention and troubleshooting queries. I see that you can create a guest network with Virgin Media. co. Access your bills, diagnose faults and manage your package. com and we’ll look into them. Email address. --. To help protect against online threats, all Virgin customers can get Virgin Media Internet Security for all the family’s smartphones, tablets, or computers. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. net Email address stopped working and been locked out for 5 days in Email a month ago Constant T3 Timeouts in Networking and WiFi 11-09-2023 Weird dropouts every 30 minutes in Networking and WiFi 16-01-2023 Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. Virgin media is blocking my website. My Virgin Media in Self Care Videos 20-08-2018; Welcome to Virgin Media in Self Care Videos 20-08-2018; Using Web Safe with Virgin Media in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on a Mobile in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care Videos. Web Safe will automatically be turned on for customers joining Virgin Media after 16 May 2018. Web Safe: Available to all new Virgin Fibre customers who signed up after 27th February 2014. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. If you would like the Web Safe settings changed, let us know as this can be a work around for now. VM BB TV Landline. 1) I thought the results wouldnt show but they did. Bypass Child Safe & Virus Safe. I've accessed websafe before but now when I select 'manage websafe settings ' it reverts me back to the service status screen. Simply sign into your My Virgin Media account, go to My Apps and then Web Safe. Changes to our Acceptable Use Policy for Virgin Media Mail. There are two. We recommend keeping Virus Safe on. AtlasVPN: A fast and secure VPN that is great for streaming. To be frank, this is not on Virgin Media to solve this for you. The Websafe screen has changed - it used to look like the first picture but has now changed to look like the second picture. At least 30Mbps download speeds in every room or £100 one-off credit.